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FAQ

Frequently Asked Questions

Booking & Payment

1 Do children stay for free, and are baby cots available?

All children are welcome.

Children aged over 4 years will be charged the adult rate at this property.

Baby cots are available upon request.

To view prices and information tailored to your group’s size, please specify the number of children traveling with you and their ages when making your reservation.

2 Can I pay upon arrival, or do I need to pay in advance?

Guests may pay upon arrival, except during the high season (July to September), when advance payment equivalent to the first night’s stay is required.

3 What payment methods are accepted at the hotel?

the hotel accepts payment by Cash (EUR or MAD), by Credit Cards (Visa, MasterCard, Maestro, JCB et AMEX) and Bank Transfers before Check-In.

4 Will there be additional fees for extra persons?

Our apartment rates vary according to the number of guests included in your reservation. Please ensure you provide the correct number of guests when booking. If additional guests arrive on the check-in date who were not included in your initial reservation, extra fees will be applied.

5 Can I modify or cancel my reservation?

During the High and Medium Seasons (Starting 01-04 Until 30-09), cancellations and modifications are free until 5 days before Check-In.

General Information

1 Does the hotel allow pets?

Pets are not allowed in the hotel.

2 What are the check-in and check-out times at Mnar Castle?

Check-in : From 15h00

Check-out : Until 12h00

3 Is Mnar Castle suitable for families and groups?

Yes, Mnar Castle is an ideal choice for families and groups, offering spacious apartments designed to comfortably accommodate varying group sizes, providing privacy and convenience during your stay.

4 How many people can stay at Mnar Castle?

Mnar Castle offers several accommodation options, subject to availability. Each apartment type has a specific maximum occupancy: up to 4 guests for the two-bedroom apartments, up to 6 guests for the three-bedroom apartments, and up to 8 guests for the four-bedroom apartments.

Location & Transportation

1 Are there public transportation options near Mnar Castle?

We can arrange taxi services for our guests (payment is made directly to the driver). Additionally, public transportation is conveniently accessible nearby.

2 What are the nearby attractions and points of interest?

Our hotel is situated in a peaceful area, away from the noise of the city center. However, there’s plenty to explore nearby, we’re just minutes from the city’s largest aqua-park, and the beautiful Mediterranean beaches are only steps away. Additionally, guests will find several restaurants conveniently located close to the hotel.

3 How far is Mnar Castle from the city center?

Mnar Castle is 8 km away from tangier’s center, 10 minutes drive away.

4 Where is Mnar Castle located?

Mnar Castle is located on Route Ksar Sghir,  8 km Tangier, Morocco.

Services & Facilities

1 Does Mnar Castle offer free Wi-Fi?

Yes Mnar Castle offers a free optic Wi-Fi in all the hotel.

2 Is room service available, and what are the hours?

The housekeeping service is available daily from 09h00 to 15h00.

3 Does Mnar Castle have a swimming pool?

Yes, there are two swimming pools in Mnar Castle available for 24/7.

4 Is there a parking in Mnar Castle?

Yes, complimentary on-site free parking is available at the hotel and is secured 24/7.

Terms and conditions

1 Are there any restrictions or requirements for couples?

A valid Moroccan marriage certificate must be presented upon check-in. Please note that we only accept married couples if the woman is Moroccan.

2 What happens if I need to cancel or modify my reservation?

During the High and Medium Seasons (Starting 01-04 Until 30-09), cancellations and modifications are free until 5 days before Check-In.

3 What is your policy regarding extra guests?

Extra guests are welcome; however, if the additional guest is a Moroccan woman accompanied by a man, a valid marriage certificate must be presented, even if the guest is not staying overnight. There will be no extra charge for additional guests as long as they do not use the swimming pool or remain in the hotel after 23h00.

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